Refund Policy

1. Satisfaction Guarantee

PiratesWep offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality, performance, or outcome of any service we provide, we will work to resolve the issue to your satisfaction.

This guarantee applies to both one-time services and subscription-based services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Quality Issues: Services that do not meet our quality standards or do not function as described
• Product Defects: Products that arrive damaged, defective, or not as described
• Missed Appointments: If we fail to keep a scheduled service appointment without reasonable notice
• Duplicate Charges: If you were charged more than once for the same service or product
• Unauthorized Charges: Charges to your account that you did not authorize

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of service completion for service quality issues
• 7 days of product delivery for product defects
• 48 hours of the scheduled appointment for missed appointments
• 30 days of the charge date for duplicate or unauthorized charges

We strongly recommend that you inspect all products upon delivery and test the functionality of services as soon as they are completed.

4. How to Request a Refund

For hardware or component issues, we may request that you return the item for inspection before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Processing Time

Once we approve your refund request, processing times vary depending on your payment method:

• Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days.
• Bank Transfers: Refunds may take 7-14 business days to process.
• PayPal: Refunds are usually processed within 3-5 business days.
• Store Credit: Store credit is issued immediately and can be used on your next purchase.

Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your financial institution and is beyond our control.

6. Refund Options

Depending on the circumstances, we may offer one of the following refund options:

• Full Refund: A complete refund of the original payment amount
• Partial Refund: A refund for a portion of the service or product
• Replacement: Exchange of defective products for functioning ones
• Repair or Redo: Fixing issues with products or redoing services
• Store Credit: Credit toward future purchases or services

We will work with you to determine the most appropriate solution based on the specific circumstances of your case.

7. Non-Refundable Items and Services

Certain items and services are not eligible for refunds under normal circumstances:

• Custom-Built PCs: Once assembly has begun, custom PC builds cannot be refunded but may be eligible for parts replacement or repair.
• Software Products: Once software license keys have been provided, they cannot be refunded.
• Opened Software: Software packages that have been opened or installed.
• Special Order Items: Products specially ordered at your request that are not normally stocked.
• Services Already Performed: Labor charges for services that have been completed according to specifications.
• Shipping and Handling Fees: These fees are non-refundable unless the return is due to our error.

However, if these items or services are defective or not as described, we will work with you to find an appropriate solution.

8. Warranty Claims

Many hardware components come with manufacturer warranties. For warranty claims:

• We can facilitate warranty claims for products purchased through us within 30 days of purchase.
• After 30 days, warranty claims should be directed to the manufacturer, though we may assist you with the process.
• Our service work is warranted for 90 days from completion. If issues arise from our work within this period, we will repair or redo the service at no additional cost.

Please note that warranty claims are separate from our refund policy and are subject to the manufacturer's terms and conditions.

9. Cancellation Policy

9.1 Service Cancellations

If you need to cancel a scheduled service:

• Cancellations made 48+ hours before the scheduled appointment: Full refund
• Cancellations made 24-48 hours before the scheduled appointment: 75% refund
• Cancellations made less than 24 hours before the scheduled appointment: 50% refund
• No-shows: No refund

9.2 Order Cancellations

For product orders:

• Orders can be cancelled for a full refund any time before shipping.
• Once an order has shipped, our standard return policy applies.

9.3 Subscription Cancellations

For subscription services:

• You may cancel your subscription at any time through your account settings or by contacting customer service.
• Cancellations take effect at the end of the current billing cycle.
• No partial refunds are provided for unused portions of the current billing cycle unless otherwise required by law.

10. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of:

• Force Majeure: Events outside our control (natural disasters, etc.)
• Medical Emergencies: With proper documentation
• Technical Incompatibilities: Discovered after purchase

We will work with you on a case-by-case basis to find a fair resolution. Please contact our customer service team to discuss your specific situation.

11. Contact Information

If you have any questions about our Refund Policy, please contact us: